Network uptimeSolveDDoS takes extensive care to give you the maximum network uptime possible. If we don't keep up with the uptime guaranteed, we pay you back a part of the money you paid for the service. If the network uptime falls below 99.95%, we will refund you 100% of the money paid by you.
Other infrastructureWe make sure the other features like redundant power, HVAC stays online. If the uptime is affected less than 99.99%, then you can request a refund of 50% of the money paid.
Hardware replacementWe guarantee that our hardware replacement will be made in:
- 24 hrs for Unmanaged Dedicated Server.
- 2 hrs for Managed Dedicated Server.
- 12 hrs for Reseller Hosting Services.
Loss of dataWe are in no way responsible for the data stored in our unmanaged servers. It is the customer's responsibility for maintaining a backup copy when the data in the server fails.
NoteAll refunds claims are for the particular month only. Services paid for annually, half-yearly or quarterly can not be claimed as a whole. If you have questions, please contact us.
STATEMENT OF BUSINESS, CORPORATE AND BRAND OWNERSHIP«SolveDDoS services, website, communication, brand image and property are the property of SolveDDoS only. The employees of SolveDDoS are the responsibility of SolveDDoS only when trading and/or representing the company. SolveDDoS web hosting services and brand shall therefore, in this document and in the service, be referred to as "SolveDDoS", "We" and "Us".» –
INDEMNIFICATIONSolveDDoS clients are required to protect, hold harmless, defend and indemnify SolveDDoS, its parent company, its employees, any third party involved in delivering the service to the client, or any other party, from and/or against any and all losses, liabilities, judgements, costs, court proceedings, causes of actions, including but not limited to legal costs and expenses.
SolveDDoS SERVICESSolveDDoS services in reference to Linux and Windows Shared, Reseller, Virtual Private Servers and Dedicated accounts include, but are not limited to the following: Any act of preparing, creating, modifying, connecting, maintaining, terminating or reconnecting a user's web hosting account, customer support account, billing account or domain name; Any use by users, or accessing services provided by SolveDDoS, of and including, computing, information, hardware, software, equipment; Billing users for their accounts, regardless of usage in a particular calendar month; Any other service provided to users whether utilised or not; Any or all other provisions, whether used or not, of any other type of service provided to users by SolveDDoS, who shall be the sole arbiter as to what constitutes this clause. We are not reliable for issues with your server if you fail to bring it up with our team via a support ticket, LIVE SUPPORT, or telephone support systems. Support is not offered for users at the current time on instant messaging clients such as MSN, AIM etc. Spamming or abusing any of our support services or any features on our services may result in a service suspension without warning. We do not offer a refund if your service is suspended. Please refrain from abusing or spamming any of our systems or services.
PAYMENT DISPUTES / CHARGE-BACK'SIf a dispute or a charge-back is made on a payment to us, we reserve the right to immediately terminate your service without warning, even if we win the claim, you will also be liable to a fine of this price plus a L10 GBP administration fee. This will be sent to you via electronic mail (E-Mail), or postal mail. You agree to pay this fee, or you will to be liable to legal action. Payment disputes are a violation of contract (Terms of Service). All clients are required to contact us and give us reasonable time to repair any outstanding issues (if any). If you file a dispute for any reason we reserve the right to suspend or terminate your service without warning, we also reserve the right to close your account at any time.
OWNERSHIP OF WEB SITE/EQUIPMENTThe owner of each website or web hosting account used by any user and provided by SolveDDoS shall be the listed owner, whether it be an individual, corporation, business, other legal party, which has been entered by the user upon activation or edited by the user. Users will co-operate fully with SolveDDoS requests and instructions to enable their database to encompass an image of the ownership of a user's web site. Users will also co-operate fully with any of SolveDDoS security methods, measures and procedures in the event of a dispute over the ownership of a web site. In the case of those users who utilise dedicated hosting (including but not limited to VPS), the equipment, unless expressed otherwise, will remain the sole property of SolveDDoS.
CLIENT RESPONSIBILITYClients of SolveDDoS services are required to use them responsibly. This mainly encompasses ensuring that the service is still available and reliable to other SolveDDoS users through ensuring that a web site does not exploit system resources. Therefore, SolveDDoS reserve the right to suspend, without prior notice, a user's service which affects other users of the service adversely. SolveDDoS does not monitor its users. Usage of the service on a regular basis (but may opt to without notice), but users are required to use the services provided to them by SolveDDoS in such a way that it does not breach any terms set out in this document or any other document or law which binds the user. Failure to do so will result in immediate suspension/limitation/termination. Depending on how severe the occurrence is.
ILLEGAL USESolveDDoS services may only be used for lawful purposes. Utilising any services, methods or equipment provided by SolveDDoS to transmit, store or distribute information which promotes and/or facilitates the breach of any regulation or law, or actually breaches any regulation or law, is strictly prohibited. This includes, but is not limited to: Utilising any intellectual property, including trademarked and copyrighted material without gaining the relevant permissions and authorisations; Utilising the service to publicise or otherwise make available, or engage in, acts which violate the Computer Misuse Act; Transmitting DDoS or similar attacks to any location, inside or outside of our network; Material that is obscene, defamatory, threatening or harassing; Material which violates export control laws; Material which promotes or assists theft, fraud, assault, murder, terrorism, or any other law-breaching action or negligence; All other breaches of any regulation or law.
CHOICE OF LAWThe matters not regulated by and between the Parties in the present Contract shall be governed by the law of the Russian Federation.
DDOS PROTECTIONAt SolveDDoS we have a inclusive DDoS protection on all servers. By default all servers are on 'Detection Mode' You can send a support ticket for us to change this to 'Always on'.
NETWORK SPEEDSNetwork speeds are not guaranteed and you may receive a lower speed than listed on the site, this is because the amount listed on the site is shared between the whole node. This also applies to custom packages.
DATA LOSSWe are not responsible if any hardware failures occur. We will aim to get your machine back up quickly, but we cannot be held liable for any data loss.
CAMFROGWe do NOT allow camfrog hosting on our VPS's, and our automatic system will suspend your VPS. We do not issue refunds in the event that you are suspended for hosting camfrog servers, as you will be in breach of our terms of service.
NODE ABUSEWe have an automatic system which will suspend if any user is abusing the node's resources. For example CPU and Bandwidth. You must not use more than your CPU allowance, however you can peak up-to double your CPU allowance, but abusing this will result in suspension. We do not issue refunds for any users abusing our nodes's resources.
LOCATION AVAILABILITYWe cannot always guarantee a selected location because of logistical reasons. In the event we cannot provide a selected location, we reserve the right to change the package to another location (if applicable). In the event we are unable to provide any other locations, we will offer a refund, as we will be unavailable to deliver the service. Clients do not have the right to a refund because of a location change. The client agrees to this when signing up to their service.
REFUNDSWe do not offer refunds for any services under any circumstances. Once a payment is made, it is final. We do however offer refunds in line with our SLA if there is a downtime issue.
PAYMENT SUBSCRIPTIONSAfter cancelling a service, it is the clients responsibility to cancel the subscription on their payment gateway. Failure to do so may result in us holing/retaining the funds. This is the CLIENTS responsibility. SolveDDoS has no control over the subscriptions.